Warranty Policy

Warranty Policy - Mixer Store

Welcome to the warranty policy of Mixer Store , where we always put the comfort and satisfaction of our customers at the top of our priorities. Through this policy, we aim to provide the highest standards of service, ensure the quality of all our products, and protect the rights of our customers, reflecting our full commitment to providing an exceptional shopping experience.

Warranty Policy Details

1. Warranty period

• All customers enjoy a two-year warranty on all electronic products sold from our store.
• The warranty period begins from the date of purchase shown on the original purchase invoice.
• We emphasize that our warranty period is fixed for all electronic products, reflecting our commitment to product quality and our customers’ confidence in our services.

2. Products covered by warranty

Warranty policy includes:

• Products that carry a warranty certificate issued by the manufacturer or local agent.
• Manufacturing defects, such as electrical or mechanical failures that affect the normal performance of the product.

3. Warranty Policy Exceptions

The warranty does not cover the following cases:

• The desire to replace or return the product after installation as a result of the customer's choice and approval of the product.
• Damage resulting from:
• Improper use of the product or neglect of its care.
• Improper electrical pressure or installation of the product in unequipped environments.
• Accidents such as:
• Falling or exposure to liquids.
• Natural disasters such as floods or fires.
• Any modification or maintenance carried out outside authorized service centers.
• Extensive or commercial use of products designed for home use only.

4. How to submit a warranty request

To benefit from warranty services, you can contact us via:

• Email : [[email protected]]
• Phone number : [0566566967]
• Visit the company headquarters : Please make sure to present the original purchase invoice and warranty certificate to ensure the order is processed quickly.

5. Warranty procedures

• After submitting a warranty request, the product is examined by a specialized team to determine the nature of the problem.
• If the product is covered by warranty:
• The product will be repaired or replaced at no additional charge.
• If repair or replacement is not possible:
• The product will be exchanged for another new product according to our return policy.
• The customer will be contacted within 5 business days of submitting the request to clarify the required action.

6. Maintenance and repair

• All maintenance and repairs are carried out exclusively at authorized service centers to ensure quality repair and continuity of warranty.
• After the warranty period expires, we can refer customers to trusted service centers for repairs at nominal costs.

Important Notes

• Please read the user manual included with the product to ensure proper operation.
• Keeping the original purchase invoice is essential to avail warranty services.
• Mixer Store is not responsible for any damages resulting from misuse or negligence.

Our commitment to our customers

At Mixer Store, we believe that customer satisfaction is the foundation of our success. We always strive to provide high-quality products backed by reliable and comprehensive warranty services.

If you have any questions or warranty requests, please feel free to contact us. Thank you for choosing Mixer!